Refund Policy

Effective August 1, 2026

Unspent balances

Any unspent, prepaid balance on your account is refundable on request at any time. Email support@vybeam.com from your account email; refunds are issued to the original payment method within 5–10 business days.

Spent amounts

Amounts already spent on served impressions are not refundable, except where impressions were misreported due to a fault in our systems — in that case we will credit or refund the affected spend.

Policy-violation suspensions

If an account is suspended for violating the ad content policy, the unspent balance is refunded to the original payment method, less spend already incurred.

Disputed charges

Contact us before initiating a card dispute — genuine errors are resolved fastest with a refund directly from us.

Contact

Questions about this policy: support@vybeam.com